Privacy Policy

This policy explains what personal data we collect when you contact us or request a quote, why we use it, who we share it with and the rights you have. Last updated 10 November 2026.

Who We Are

Bexley Commercial Cleaning is a trading name of IMO Cleaning and Logistics Limited, a company registered in England and Wales under number 16135152. Our registered office is 128 City Road, London, EC1V 2NX. We are the controller of the personal data described in this policy.

You can contact us about your data by emailing [email protected] or calling 07901 930661.

What We Collect

We only collect the personal data we need to answer your enquiry, prepare a quote and provide our cleaning services.

Information You Give Us

When you use our contact or quote forms, call, email or message us on WhatsApp, we collect your name, business name, phone number, email address, the postcode and details of your premises, your preferred contact method and anything you write in your message.

Information Collected Automatically

Our website is hosted by Cloudflare, which processes your IP address and basic request information to deliver pages and protect the site from attacks. We do not use analytics, advertising or tracking cookies. If you type a postcode into our coverage checker, it is stored in your own browser's session storage so the quote form can fill it in for you. It is not sent to us until you submit a form, and it is deleted when you close the tab.

How We Use Your Data and Why

We use your data to reply to you, arrange a site survey, prepare a quote and, if you become a customer, provide and invoice our services.

  • Replying to enquiries and quote requests: because you have asked us to take these steps before a possible contract, and because we have a legitimate interest in responding to business enquiries. The consent box on our forms confirms you are happy for us to contact you about your request.
  • Providing our services: to perform our contract with you or your business.
  • Keeping records: to meet our legal obligations, such as tax and accounting rules.

We do not sell your data, and we do not send you marketing unless you have asked us to.

Who We Share It With

We share personal data only with the service providers we use to run the business, and only as much as they need.

  • Cloudflare: website hosting, security and, where enabled, spam protection on our forms.
  • Resend: delivers the messages you send through our website forms to our inbox.
  • Hostinger: hosts our business email.
  • Google Fonts and Unsplash: our pages load fonts from Google and some images from Unsplash, so your browser shares your IP address with them when a page loads.
  • WhatsApp (Meta): if you choose to message us on WhatsApp.

Some of these providers process data outside the UK. Where they do, they protect it with recognised safeguards, such as UK adequacy regulations or the International Data Transfer Addendum.

How Long We Keep It

We keep enquiries and quote requests that do not lead to work for up to 12 months, so we can answer follow-up questions. Customer records are kept for six years after our contract ends, to meet tax and accounting requirements. After that, we delete them securely.

Your Rights

Under UK data protection law, you have the right to ask for a copy of your data, to have it corrected or deleted, to restrict or object to how we use it, and to receive it in a portable format. To use any of these rights, email [email protected]. We will reply within one month.

If you are unhappy with how we have handled your data, please tell us first. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Changes to This Policy

We will update this page if the way we use personal data changes, and change the date at the top when we do.